Refunds and Returns Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not happy with your order, please read our Refunds and Returns Policy below for guidance.

Returns
•    We do not accept returns on our items once delivery has been made.

Non-returnable items: 
•    Partially used bags of kindling
•    Partially used log quantities

Refunds
Only in very special cases do we offer refunds. Please contact us immediately to discuss.

Please note:
•    Delivery fees are non-refundable.

Exchanges
We do not process direct exchanges. 

Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately. 

Changes to This Policy
We reserve the right to modify or update our Refunds and Returns Policy at any time. Any changes will be reflected on this page.

Thank you for your understanding, and we appreciate your business!
 

If you have any questions please contact Meon Valley Logs by email: info@meonvalleylogs.co.uk