Payment Processing Methods

This document outlines the accepted payment methods for customers purchasing on our e-commerce store. To provide a seamless and secure shopping experience, we accept all major credit cards and additional payment processing methods, ensuring our customers have a variety of payment options to choose from.

Accepted Payment Methods

1. Major Credit and Debit Cards

Our store accepts all major credit and debit cards, including but not limited to:

•    Visa
•    MasterCard

Customers can make payments securely through these cards. We ensure that all card details are processed via secure payment gateways to protect sensitive customer data.

2. Alternative Payment Methods

In addition to credit and debit cards, we also support other popular online payment options for convenience:

•    PayPal: Customers can use their PayPal accounts for quick and secure payments.
•    Apple Pay: Customers can pay using their Apple Wallet from their iPhone, iPad, or Mac.
•    Google Pay: Customers can use Google Pay for fast checkout with their Google account.

3. Cash Payments
We offer the option for customers to pay via Cash on Delivery. This method is primarily suited for regular customers or customers who prefer not to use their credit cards online. Please note that cash must be paid to the driver in full before the items are left at your address.

4. Buy Now, Pay Later Options
We do not offer facilities for customers to pay for their orders in instalments. 

Payment Gateway & Security

Payment Gateway

Our store uses Wix Payments to securely process all transactions. This platform complies with PCI-DSS (Payment Card Industry Data Security Standards) and utilizes encryption protocols like TLS (Transport Layer Security) to safeguard sensitive customer information during transmission.

Security Features:

•    SSL Encryption: All transactions on our site are secured with SSL (Secure Socket Layer) encryption, which protects data from unauthorised access.
•    Two-Factor Authentication: Some payment providers may require additional authentication steps, such as a one-time password (OTP) sent to your mobile device, for enhanced security.
•    Fraud Prevention: We use advanced fraud detection tools to monitor and prevent fraudulent activity, ensuring that all transactions are legitimate.

Payment Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email with a receipt outlining the transaction details. Should there be any issues with payment processing, our customer service team will promptly contact you.

Currency and Payment Processing Fees

•    Currency: All payments will be processed in pounds sterling (GBP).
•    Processing Fees: We do not charge additional processing fees for payments made via credit cards or alternative payment methods. However, third-party services may impose their own fees, which are disclosed during checkout.

Refunds and Cancellations

•    Refunds are not available once delivery has taken place.
•    Please refer to our Return and Refund Policy for detailed instructions on how to request a refund.

Conclusion

Our e-commerce store strives to provide a variety of convenient, secure, and flexible payment methods to meet the needs of our customers. If you have any questions or need assistance with payment processing, please don't hesitate to contact our team by emailing info@meonvalleylogs.co.uk